We offer ground, 2-day and next day air shipping services. Packages with ground shipping generally take 7 business days from placing an order to arrival at your door. 2-day and next day orders placed by 12pm MTN ship the same day Monday through Friday. Occasionally, we offer promotions on shipping (such as discounted or free shipping). The terms and conditions of promotions will be communicated at point of sale. If you have additional shipping questions, please email us at hello@proze.com.

At PRōZE, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.   

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

If you purchased our product through a PRōZE distributor or retailer, go to the original purchase location for any return or exchange.