We offer flat rate shipping on orders under $100. Unless otherwise specified, all orders of $100 or more ship for free. Terms and conditions of any additional shipping promotions will be communicated at point of sale. 

At PRōZE, we stand behind our products 100%. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund, minus the cost of shipping.

Please email us at hello@proze.com to request an exchange or refund, or if you have any questions.

If you purchased our product through a PRōZE distributor or retailer, go to the original purchase location for any return or exchange.

If you feel you have received a damaged or defective product, please email us at hello@proze.com within 3 business days of your receipt of the product for further instructions. In most cases you'll receive a replacement. In the event that a replacement product isn't available, a refund will be issued.